Illinois Movers Inc

ARE LIERS.... The mover delivery driver was informed when the wall was deep scratched and the wooden stair step broken in my new home , and he only took a sponge and brought some cleaning supplies and realized his mistake. Additionally, "his crew" was bringing them from anywhere. When I negotiated with Illinois Movers Inc (Mr. Ricardo)., they told me they had their own crew, and it was a total lie. The men who came to my house told us they were found on Craigslist, they were complete strangers, had no moving experience. The complex asked me to provide $1 million in insurance for damages, so they have to be responsible for any damage to the house.

Additionally, I removed some items a few days ago and informed them, their response was that the supervisor would remove or discount them when they collected the items... TOTAL LIE... they charged me practically the same even though I removed heavy and large items.

Don't have crew members.

They don't answer calls or complaints after you move in.

I do my claim 3 times and don't answer me.

This has been a complete disappointment, I feel scammed and upset, no one from the company answers me

Move size: 2 Bedroom Home Service cost: $3200

Movers were amazing. When the team arrived, they assessed the room and got straight to work, wrapping items, taping items, and moving everything carefully. They even disassembled the bed and reassembled it for us! Once they got to the new apartment, they asked where each item should be placed and they were incredibly careful not to damage the new flooring. Overall, incredibly satisfied and will be using them again for future moves and will come highly recommended to friends and family.

Move size: 1 Bedroom Home Service cost: $1428

I was more than pleased with the services of this company. I chose them because of the thoroughness with me in all aspects of the move and pricing. The communicator spent a significant amount of time with me on the phone which I found reassuring, but never pressured me to place a deposit. I received a confirmation email the week prior to the move and a phone call one day prior. The actual move was just as satisfying. They did a wonderful and efficient job with moving me out and in. They were very pleasant. Nothing was broken. My belongings arrived at the earliest estimated day of arrival.

Move size: 4 Bedroom Home Service cost: $9652

I can't recommend this company enough. They spent hours answering all my questions before I even accepted their offer. They were supportive and helpful throughout the move calling us beforehand to confirm arrival time as well as on each day during the move to check whether everything was going fine. They handled everything. I could stop worrying and let them do it. They are so quick and professional. I'm so glad I chose them. It's so worth it! The men were friendly and optimistic. Nothing was a problem. Nothing too much to ask. The packers were careful with everything and packed all very quickly and well. I'm grateful! Thanks so much!

Move size: 4 Bedroom Home Service cost: $9554

All Movers were just so brilliant! They were polite when we made contact and answered all my questions patiently. Their rates were very good. They picked up and delivered the furniture items on time with no problems without me having to meet them at the pickup point, and handled delicate items made of glass with a lot of care. They even helped me by asking the person giving the furniture away how to assemble the furniture, thereby saving me an hour+. When they delivered the furniture into my apartment, they were really kind and helpful especially with the heavier items. As a young single woman, the kindness and respect were just so nice and refreshing. I really valued that. I 100% recommend them to anyone who wants items moved.

Move size: 2 Bedroom Home Service cost: $3941

On the day of my move out, the mover in charge came into my apartment and immediately said "you need more space this will not fit". He said for an extra $1,000-$2,000 he could maybe fit everything. I told him that I sent everything over and the exact dimensions and this is what I budgeted for so I needed to try and make it fit. He then told me I had to sign all of the paperwork before his guys would work and he refused to touch a thing before I signed everything. I didn't have a choice so I signed. He came back to me after loading some of the bigger items and said "we are out of room so we cannot take anymore without paying for more space”. I told him that several items on my list were in my personal pickup truck so I was actually asking to ship significantly less than what was quoted and I wanted him to load more. He then became augmentative and told me my boxes were bigger and I showed him they were the exact dimensions and were written on the box exactly what was on my quote. He then loaded some of the boxes and came back and said they were done moving and out of space. I told him I had quoted 25 boxes and needed him to load more. He then loaded a few more, then came back in a very bad mood and said he would refuse to load anymore. I told him I'd like to speak with his manager and after calling his manager about 10 times he finally answered and they spoke in Spanish on speaker phone (I don't speak Spanish so I didn't understand the conversation) and he told me his manager told him he couldn't load any more. I asked for his manager's number and after several attempts we spoke on the phone and the manager then told him to load some more items. They loaded a few more items and said they were done, at this point it was still significantly less than what I was quoted. I then told them again I was moving across the country with no other options and I needed them to load more items that were on my quote and they refused. They then started becoming very argumentative and one of the movers began smiling, making lots of eye contact, singing, yelling, and walking around my apartment in an intimidating fashion and another one of the movers who was covered in sweat laid on my couch (which I was in the process of selling) and put his shoes on it. I then called the manager again and he threatened me to stop asking for items and that I was pushing my luck with him as if he was going to cancel my service if I said another word. I walked outside and two of the movers were in the truck honking the horn just to be obnoxious in the middle of my neighborhood at dinner time, while the other handed me a paper to sign and asked to take a picture of my credit card and ID which I handed him. I then tried to help the situation and be a considerate person because I thought maybe they were just in a bad mood from working in the heat so I handed him a $100 tip, which he took and walked away without so much of a word and he never said thank you. I should have never tipped because the service was so bad but I was trying to be sympathetic and I got nothing but disrespect in return. He gave me no paperwork and no proof that he was in my apartment and absolutely no estimate on when my belongings might show up.

I emailed and phoned the movers multiple times of the next 20+ days to try and get some sort of estimate on when I would get my belongings. The day before I was supposed to receive my stuff I called the dispatcher and he told me he lost contact with the driver for more than four hours and had no idea where he was. I then received a call from the driver several hours later and he told me he broke down in Kansas and was going to need another day to give me my stuff. He then told me he would be at my place a 5pm on Saturday. 5pm came and gone and at 6pm I called him with no answer. He then called me at 6:45pm and told me he was late because he had to take a nap and he needed to find local help because he was sent to Texas by himself (I believe he said he found them on Craigslist so unsure how insurance for them worked). After 24 days I finally received my stuff and I felt some relief. The driver then came up to my apartment and told me I had to pay $250 cash or he would leave my items on the curb, which Oscar in Dispatch confirmed. I then went to the ATM to get the money out and came back to see all of my belongings on the street in downtown Dallas. I then gave the money over and they started loading items. The movers left several moving blankets on items when they left, one of the movers washed his head and face in my kitchen sink and covered my kitchen floor in sweaty water, the driver forgot his tools so he didn't put anything back together. All of the boxes were caved in, I have 15 broken cups, my peloton wheel is bent, my trash can is caved in, one of the pieces holding my bed together is bent, multiple screws are missing screws from furniture, and my TV stand is damaged.

Move size: 2 Bedroom Home Service cost: $3800